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The Pixel Room Web Design

Client Care

As part of our commitment to ensuring your website continues to look and perform at its best, we offer specialised care packages tailored to maintain and update your site. Since your site is built on Wix Studio, your low-cost premium subscription with Wix ensures secure hosting, automatic security and software updates, and access to a range of business and marketing tools.

Our care packages focus on keeping your website looking and working exactly as it was designed to - seamless, professional, and up-to-date. Whether it’s routine maintenance, updates to keep your content fresh, SEO to boost your visibility, or support and guidance, we’ve got you covered so you can focus on growing your business.

Whether or not you are on a care package with us, you can access our aftercare as detailed below. 

  • Have a general enquiry? Get direct access to our team through email or phone.

    Phone:

    +44 (0)161 706 0748

    Please note; support and job requests will be redirected to the appropriate channels.

  • If you have an issue on your website, please click on the link to complete the support request form. Support requests are prioritised in order of urgency but we aim to respond to all requests within 2 working days.

    There is a £30 support request fee to cover the following:​

    • We will investigate the issue and, if can be fixed within 20 minutes, we will fix it. 

    • If the issue cannot be fixed within this timeframe, we will provide a quote for the work. 

    • If this issue needs to be reported to Wix as a bug, we will raise a priority support ticket and manage this on your behalf. 

  • If you need any work on your website, please click on the link to complete the job request form. Once received, we will provide you with a quote or request additional information within 2 working days.

    Once received, we will provide you with a quote or request additional information within 2 working days.

    There is a minimum £30 fee for all work.

  • If you’d like to learn more about any aspect of Wix Studio, managing your domain, email setup, SEO, content updates, or general website maintenance, you can book a 60-minute one-to-one training and guidance session for £90. For group training or customised sessions, please contact us for a quote.

Save money and get peace of mind with a care package.

Get in touch with us today for more information or to get started.  

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Get an Etsy gift voucher worth £50.

Know someone who needs a new website? Refer them to us and, if they proceed, you will get a £50 Etsy gift voucher. Simple as that!

This option is ideal for clients who prefer to manage their website independently without ongoing maintenance or support.

Support: To resolve any issues on your site, get access to our team by submitting our support request form. Support requests are charged at £30. Does not include support through email, WhatsApp or phone.

Work on site: Get a quote for any work on your site by submitting our job request form. All website work is billed at the standard rate, with a minimum fee of £30.

No monthly fee

Choosing the best package for your business.

We offer two care packages and a pay-as-you-go option, with each providing different maintenance and support solutions. 

Choosing the best package for your business.

We offer two care packages and a pay-as-you-go option, with each providing different maintenance and support solutions. 

Although not recommended, this option is ideal for clients who prefer to manage their website independently without ongoing maintenance or support.

Support: To resolve any issues on your site, get access to our team by submitting our support request form. Support requests are charged at £30. Does not include support through email, WhatsApp or phone.

Work on site: Get a quote for any work on your site by submitting our job request form. All website work is billed at the standard rate, with a minimum fee of £30.

No monthly fee

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